END-TO-END
IT MANAGEMENT
SERVICES
Synergy Managed Services provides Information Technology, Internet and Telephony consulting, design and management solutions to a range of enterprises, from small business to education institutions and large corporations.
24/7
Monitoring & Support
90%+
Remote Resolution
Local
Australian Support
THE SYNERGY APPROACH
Cost-effective IT management for every enterprise. Based on our 6 key steps, our main goal is for your technology to align with and support your current and future business requirements.
Audit
We start with a comprehensive audit to understand your business plans and align technology with your objectives, providing an accurate asset listing and a basis for governance and risk mitigation.
Planning
We carefully plan the required steps with your team, creating a clear path forward to migrate or upgrade systems and align your IT infrastructure with your current and future business goals.
Design
Our design phase creates highly supportable and flexible solutions based on best practices, including a costing model that helps lower your total cost of ownership (TCO).
Deployment
With a proven track record, we leverage reliable vendor relationships to ensure deployment is smooth, downtime is minimized, and issues are resolved as a priority through our established SLAs.
Management
Regular reviews are key to a successful partnership. We provide executive-level IT assistance, reduce complexity, and mitigate risk through 100% transparency and due diligence.
Support
Using world-class practices and 24/7 monitoring, we provide a single point of contact for all IT issues, acting as your virtual IT department at a fraction of the cost. Over 90% of requests are resolved remotely.
OTHER SERVICES
Experience and expertise for businesses of all sizes. Whether you are a small business, a large K-12 education environment, or a multi-site enterprise, Synergy has the right solutions for you.
Technology Transformation
Want to know what cloud is all about, what is private vs public, is it safe, is it better than on premise deployment? We help you transform your technology to the latest best practice solutions that best suit your needs.
- -Access to the best technology solutions
- -Public and private cloud services
- -On and off-premise solutions
- -Solutions for government, SMB, education or corporate
- -SAAS, HAAS, TAAS - we explain all the acronyms!
Communications
As a leading flexible solution Internet Service Provider, Synergy can build a communications solution that is right for your business. Whether it be on-premise or hosted Telephony, or Ethernet, NBN, Wireless, 4G, or Satellite connections.
- -A flexible solution ISP
- -NBN, wireless, 4G data, satellite, WANs & LANs
- -Secure solutions for ultimate protection
- -Telephony solutions (on or off-premise)
- -Redundant options for 24/7 uptime
- -Single monthly bill for all services
Digital Modernisation
Being vendor-agnostic allows us to provide the best solution available without being locked into only a few brands. When your ICT is getting tired, we can assist you in updating to the latest and best-suited solutions.
- -Vendor-agnostic approach for the best solution
- -Monthly billing options for upgrades
- -Bundle with Synergy managed support
- -Solutions for all sectors
- -Never have out-of-date ICT again
CYBER SECURITY
Synergy has a range of products and services on offer, as well as a team of certified engineers that are able to perform audits, penetration testing, compliance documentation and consult on best practice solutions to maintain a secure environment and mitigate any threats.
The Essential Eight
The ACSC's "Essential Eight" is a baseline that makes it much harder for adversaries to compromise systems. Implementing these proactively is more cost-effective than responding to a large-scale cyber security incident.
- 1Daily backups to maintain the availability of critical data
- 2Multi-factor authentication to protect against risky activities
- 3Patch operating systems to remediate known security vulnerabilities
- 4Restrict administrative privileges to limit powerful access to systems
- 5Application hardening to protect against vulnerable functionality
- 6Configure Microsoft Office macro settings to block untrusted macros
- 7Patch applications to remediate known security vulnerabilities
- 8Application control to prevent execution of unapproved applications
Our Products & Services
We adapt government-level security requirements for corporate and SMB organisations. From basic firewalls and anti-virus to fully certified government audits and penetration testing.
- -Security Awareness Program
- -Vulnerability & Patch Management
- -Security Risk Management Plan
- -Information Security Policy
- -Incident Response Plan
- -E8 Maturity Model Assessment
- -Business Continuity & Disaster Recovery Plans
- -Application Whitelisting
- -AlienVault Monitoring Services
- -Penetration Testing Services
- -Secure Code Review
Why is security such an important issue?
The Australian Cyber Security Centre (ACSC) leads the government's efforts to improve the cyber resilience of the Australian community. Our endorsed IRAP assessors can provide an independent assessment of ICT security, suggest mitigations, and highlight residual risks for cloud services, gateways, and information systems up to the TOP SECRET level. We also align with the Protective Security Policy Framework (PSPF) and the Australian Government Information Security Manual (ISM) to help organisations use a risk management framework to protect information and systems from cyber threats.
ABOUT SYNERGY MANAGED SERVICES
Synergy Managed Services has a well established tradition of helping clients with all their ICT requirements including Managed Services, Procurement, Consulting, Telecommunications, Networking, Cloud services, Server infrastructure, Storage, Backup, Disaster Recovery, Audits and Security Services.
We understand the importance of supporting local businesses and economies. Synergy is a proud supporter of local community events and has a "buy local first" policy to provide opportunities for local suppliers. We are also committed to employing local residents, including traineeships, to ensure reinvestment back into the local community.
Responsive & Flexible
We aim to solve your IT problems before they arise. Dedicated to your goals, our solutions are tailored to suit the organisations that we serve.
Expert People & Expertise
We have the people and expertise to ensure that your technology works flawlessly so you can get on with your business.
Cost-Effective Solutions
Access to expertise and skill sets that are just not cost effective to have in house. Reduce risk and increase productivity.
WHY CHOOSE SYNERGY
Because we have the people and expertise to ensure that your technology works flawlessly so you can get on with your business
Reduce Risk
We help you mitigate risks through proper IT governance, regular audits, and industry best practices for security and compliance.
Increase Productivity
With 24/7 monitoring and rapid issue resolution, your team can focus on business while we handle the technology.
Access Expertise
Get access to a full team of IT experts and skill sets that are not cost-effective to have in-house, at a fraction of the cost.
GET IN TOUCH
Your enquiry is important to us. Contact us now for support, managed services or general enquiries. Sales and account enquiries contact hours are 8am to 5.30pm Monday to Friday EST. Support can be contacted at any time.
Submit an Enquiry
IT Management Services
1300 658 866
For more information about Synergy's products or services, contact a sales representative.
Business Hours
General Enquiries
info@synergymanaged.com.au
For general or account enquiries please contact us on 1300 658 866 or use the form.
Enquiry Tips
Information you need to provide and some tips on how to explain the problem:
- -Detail! Aside from knowing who you are, we need to know how the problem manifests itself.
- -Describe what you have tried and what your results were. Let us know what steps you have already taken.
The more information we have the better we can help you in achieving a speedy outcome.